At Dgency Global, safeguarding the information of every client who visits our sites is our top priority. Our commitment to maintaining strict privacy standards ensures that your data is handled with care. This privacy policy outlines how we collect and utilize your information to provide optimal services. The information we gather is obtained with the explicit consent of our customers and clients for use in promotional strategies, advertisements, informative mailings, and other services we offer.

Should any of our customers or clients choose not to continue working with us, rest assured that the data provided by you will continue to be safeguarded in accordance with our policy.

The information collected by Dgency Global is part of our self-assessment process, aimed at enhancing service quality and providing you with information tailored to your interests. This data helps us understand the demographics of our new customers and what draws them to us.

Above all, Dgency Global gathers data to improve the services we provide and to offer you relevant information and services aligned with your interests. We also use your data to analyze and measure our performance success. For instance, aggregated data provides insights into the number of visitors we attract and how they navigate our sites.

The information we collect from our customers and clients is entirely voluntary. Data may be submitted in various ways, depending on the type of service chosen. For example, your credit card information may be shared with us when you sign up on our website or provide information over the phone. Our payment processing is handled by third-party entities like PayPal, 2Checkout, Authorize, and Stripe, which do not retain, share, or store your data beyond facilitating billing for our services.

If a customer or client wishes to run a promotional campaign, we may request information such as name, physical location, address, credit card information, and other related details to complete the task. This information is collected during the registration process.

Your email address is required for us to send you relevant information regarding the services you have opted for. It is also used to keep you informed about our upcoming plans and projects that may interest you. However, every promotional message we send includes an unsubscribe option, or you can unsubscribe by emailing us at unsubscribe@dgencyglobal.com. For such emails, we may require your private details such as email address, phone numbers, location, and business name. Please include "opt-out of promotional messages" in the subject line. You can submit your credit card information online or over the phone when opting for our services. Our payment processing is handled by third-party entities like PayPal, 2Checkout, Authorize, and Stripe.

It is against our policy to associate any information provided by customers with information on the site. The information you provide during registration or sign-up is solely used to provide you with relevant information regarding the service. If there are any changes to your personal information, you may correct, update, or delete it by contacting us via phone or email.

As per our policy, any data provided by customers is not shared externally, but it may be transferred in the event of a company sale or merger. We may share your data with our advisors, who are bound by confidentiality agreements and are only authorized to use the data to facilitate service delivery. We may also disclose your information as required by law to protect our rights or comply with legal proceedings.

We collect non-personal data through cookies, including IP addresses, browser types, and pages visited. This data helps us understand how visitors navigate our sites and improve user experience. While we may share some information with our business partners and third parties, it is anonymous and does not identify individual clients.

Cookies are small text files transferred to your computer's hard drive by websites or service providers. They enable sites to identify your browser and capture certain information. Cookies can be removed by following your internet browser's instructions. Rejecting our cookies may restrict access to certain areas of our website.

Data collected from you is retained for a specific period, even after the termination of our partnership or the completion of service. This includes instances where services were not proceeded with or consumed. Your data will be retained for up to 4 years following the end of our partnership or from the date you declined our service offer.

During the retention period mentioned above, you can request the deletion of your data from our database by contacting us via phone, chat, or email. Please include your name, email address, telephone number, physical location, business name, and the subject "Remove Personally Identifiable Information" for identification and processing. Please note that identifiable data provided is not subject to deletion.

We will retain the information you provide in our database for as long as necessary for the services or as outlined in any relevant contract with Dgency Global. If you choose to terminate your account services with Dgency Global, your information will be retained for one year after services are canceled, then automatically deleted.

If you provided personal details to Dgency Global, we will only retain your details for as long as reasonably required for the purpose of submission.

Dgency Global assures that we do not rent, sell, or share any personal information of our customers with unauthorized individuals or those not affiliated with our company. However, we may share your information with our reliable partners who assist us in delivering quality services under confidentiality agreements. We may also share information in response to legal proceedings or to protect our rights.

We have links to other websites, such as our customers, advertisers, business partners, and associates. We do not control the operations or practices of these third-party sites. It is advisable to review their privacy policies to understand how they collect and utilize personal information.

Dgency Global employs industry-standard security measures to protect stored information, including firewalls and encrypted protocols. This is done to prevent unauthorized access to our data and protect it from misuse or alteration. Sensitive data such as credit card information is highly protected through Secure Socket Layer (SSL) encryption during transmission. Our employees are trained to safeguard your data, and both internal and external resources undergo regular reviews to ensure the effectiveness of our security processes.

Dgency Global offers unlimited revisions according to specific packages. Clients can request revisions within the package parameters, and no additional fees will be charged. However, design and concept remain consistent, and revisions may be requested on any one of the provided options. Revision turnaround times vary depending on the service, with normal timelines ranging from 48 to 72 hours for logo and website design, and 3 to 5 days for video animations. The timeline for software, apps, and games may vary based on the scope of work, as well as for functionality and development revisions. Digital marketing strategy revision timelines depend on research, mediums, budget, and overall plan size.

We do not collect information from individuals under 13 years of age.

Changes to this Privacy Policy

Our policy may change over time, and we will update our customers accordingly on www.dgencyglobal.com. We reserve the right to modify our security statement, and we advise staying connected with our website for updates. For further inquiries, please contact us at +15185200583.